Privacy Policy

1. Introduction

Protein Dose I.K.E. ("Protein Dose", "we", "us") operates this website. This Privacy Policy explains what personal data we collect when you use our website and enquiry forms, why we collect it, the legal bases on which we rely, how we use and store it, and the rights you have under data-protection law, including the EU General Data Protection Regulation (GDPR).

2. Information the enquiry forms collect

Our website provides three enquiry forms: a machine quotation form, a distributor application form and a Greece Programme venue assessment form. Depending on which form you complete, we may collect:

• First and last name
• Business email address
• Telephone / WhatsApp number (including country code)
• Company and website
• Country or requested territory
• Organisation type and number of locations
• Project details (machines required, installation location, project timing, budget readiness)
• Business activity, customer network, service and logistics capability (distributor applications)
• Venue details for Greece Programme assessments
• Any message you choose to provide
• Consent confirmation

3. Why we collect this information

We collect this information to respond to your enquiry, assess your application, prepare quotations, evaluate venue suitability and communicate with you about your request. We do not use enquiry information for unrelated purposes.

4. Lawful bases for processing

We process personal data on the following lawful bases:

• Pre-contractual steps: processing is necessary to respond to your enquiry and to take steps at your request before entering into a contract.
• Legitimate interests: to operate and improve our website, respond to enquiries and manage our commercial relationships, where these interests are not overridden by your rights.
• Consent: where we send non-essential communications or activate non-essential cookies or advertising measurement, and consent is legally required.
• Legal obligation: where we are required to retain records or comply with applicable law.

5. How enquiry information is used and stored

Enquiry information is used solely to respond to and manage your enquiry. It is stored securely and accessed only by personnel involved in responding to enquiries. We apply appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse.

6. Who may process information on our behalf

We may use third-party service providers to process personal data on our behalf, such as website-hosting, email-delivery and form-submission services. These providers act only on our instructions and are bound by appropriate data-processing terms.

7. International data transfers

Where personal data is transferred outside the European Economic Area, we rely on appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, where required by law.

8. Data retention

We retain enquiry information only for as long as necessary to respond to and manage your enquiry, to comply with legal obligations, and to resolve any disputes. Enquiry information is not retained indefinitely.

9. Your GDPR rights

Under applicable data-protection law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with a supervisory authority

10. How to request access, correction or deletion

To request access to, correction of, or deletion of your personal data, or to exercise any other right, contact us at sales@proteindoses.com. We will respond in accordance with applicable law.

11. Cookies, analytics and advertising

Our website uses cookies and similar technologies. Strictly necessary cookies are required for the website to function. Analytics and advertising measurement are activated only where consent is legally required and has been received. Where used, Google Ads and analytics measurement operate only after valid consent, in accordance with our Cookie Policy.

12. Contact

For any privacy-related question or request, contact us at sales@proteindoses.com.

PROTEIN DOSE I.K.E.
31i Street 1, Elliniko 16777, Greece